Frequently Asked Questions

How long does it take to receive my order?
What are charity seals?
What charities would receive my donation?
Do I have to select a specific card to support a charity?
How much of my purchase will be donated to the charity?
Can I download an order form?
How do I place my order?
How do I pay for my order?
Will my credit card information be secure?
What are your delivery charges?
Can I have my company logo imprinted?
What are the artwork requirements when submitting logos?
Can I include signatures in my card imprint?
Can I make up my own custom greeting?
How do I check the status of my order?
What products do you offer?
What size are your Gallery cards?
Do you have Calendar cards?
What size are your Calendar cards?
How many lines and characters can I use on my Calendar cards?
What greetings are available for the Calendar cards?
Can you send me samples of the cards?
What if I am not happy with my order?
Can I have any personalisation on my Assortment Box order?
Do you ship outside the UK?

How long does it take to receive my order?

Holiday and All Occasion card orders will be dispatched in 3 - 4 weeks. (Allow 2-5 days for delivery.) Please allow extra time for orders containing a logo, custom greeting or special type.

Assortment box orders will ship within 1 - 2 business days. (Allow 2-7 days for delivery.)

What are charity seals?

Charity seals are elegant gold foil seals that are embossed with the designated charity name and charity registration number. You will be able to choose where you want to display your donation. The seals can be placed on the card upon receipt or can be used as an elegant envelope seal.

What charities would receive my donation?

The charities we support are:

Operation Smile

Marie Curie

Do I have to select a specific card to support a charity?

You can pick any card to be personalised. The choice of charity is not tied to one card.  Assortment box purchases are not included in the charity donation.

How much of my purchase will be donated to the charity?

10p per personalised card will be donated to the charity. Assortment box purchases are not included in the charity donation.

Can I download an order form?

You can download and print an order form by clicking on the following links:

Holiday and All-Occasion Cards Order Form

Assortment Box Order Form

How do I place my order?

In addition to ordering online, you can also place your order via one of the following methods:

How do I pay for my order?

We accept Visa, and MasterCard. You can also choose to be billed after shipment. This option is for credit approved companies and previously billed customers.

If you wish to pay an outstanding balance on a previous order, please contact us by phone, fax, mail or email and reference your order or account number. At this time, payments cannot be made online.

Will my credit card information be secure?

All transactions are run through a Secure Socket Layer (SSL) and are highly protected. In addition, we maintain our high security levels by deploying packet filtering routers (firewalls) and reverse caching servers. The content and database servers are located on interior networks, and are not directly visible from the Internet.

What are your delivery charges?

 Free delivery on all orders within the United Kingdom

Can I have my company logo imprinted?

Yes, we can include your logo, trademark, or special type for a £13.00 one-time charge (if positioned in the standard imprint area) on the initial order. Please allow additional  processing time for orders with a new logo. You will be prompted to upload your artwork on the Customise Your Order screen.

What are the artwork requirements when submitting logos?

Artwork must be PC compatible, high-resolution (minimum 300 dpi) black and white line art for best results. Artwork that includes greyscale, halftone, shadow, texture or screen will not reproduce properly. Any artwork saved from Web pages is not usable. Preferred Program files - Adobe® Illustrator CS5 (.eps, .ai, .pdf), Adobe® Photoshop CS5 (.psd, .tif). Alternate Programs - Adobe PageMaker 7.0 Plus, Microsoft Word 2003, Microsoft Publisher 2003 and Microsoft PowerPoint 2003. Please include all fonts used.

Can I include signatures in my card imprint?

Can I make up my own custom greeting?

We can imprint your customised greeting inside your cards for an initial charge of £36.00. This charge consists of a one-time £18.00 plate charge and a £18.00 setup charge that would apply each time the plate is used on future orders. Please allow additional processing time for orders with a new custom greeting.

During Step 2 of the order process, select “Z1” as your greeting code. Type your greeting in the lines provided (they will automatically appear after you select “Z1”). Your imprint will also appear in the Order Summary page before you submit your order, however keep in mind that it may not appear exactly as you entered it.

If you have a custom greeting already on file with us, you can indicate that on this screen as well. Simply check off the box stating that you already have a custom greeting on file with us and continue with your order. A £18.00 setup charge will apply.

A customer service representative will contact you if there are any questions.

How do I check the status of my order?

Once your order reaches production, you will receive a notification via e-mail or fax that will show the scheduled dispatch date for your order. Please allow 3-7 days for delivery. If you have any questions regarding the status of your order, please contact us at enquiries@thegallerycollection.co.uk.

What products do you offer?

What size are your Gallery cards?

Our Holiday, All-Occasion and Assortment Box cards have an impressive card size of 140mm x 200mm closed.

Do you have Calendar cards?

You can send premium quality calendar cards that present your message for the entire year. Gallery Collection calendar cards can be customised with up to 5 lines of personalisation in rich foil stamped engraving or ink printing. Your Z-fold calendar cards are delivered scored, making them easy to fold and insert into the matching foil-lined envelopes included with each order.

What size are your Calendar cards?

Our Calendar Cards have an impressive size of 140mm X 200mm closed (folded) and 140mm X 428mm open (flat).

How many lines and characters can I use on my Calendar cards?

Our Calendar cards can fit approximately 45 letters and spaces per line to a maximum of 5 lines. 5 lines of printing are included in the price of the Calendar cards.

What greetings are available for the Calendar cards?

Standard or custom greetings are not an available option on our Calendar cards.

Can you send me samples of the cards?

Please note that our entire product line is available to view and order on-line. You can request our Holiday and/or All-Occasion sample package which includes samples of pre-selected popular designs or request up to 6 specific samples of your choosing by going to our Sample Request page.

What if I am not happy with my order?

Your satisfaction is guaranteed. If you are not completely satisfied with your order, we will promptly refund your money. Please e-mail us at enquiries@thegallerycollection.co.uk. Include your order number and a brief explanation of the reason for your dissatisfaction. A customer service representative will reply within 2 business hours.

Can I have any personalisation on my Assortment Box order?

No. Because this product is pre-printed and pre-packaged, there is no personalisation available. All cards are printed with an appropriate pre-selected greeting (except for the Museum Masterpiece note card and Thank You cards, which are blank inside).

Do you ship outside the UK?

Yes, we do accept orders from outside the UK. US customers can visit our US website at http://www.gallerycollection.com. Canadian customers can visit our Canadian website at http://www.gallerycollection.ca.

For all other countries, we currently cannot process these orders online, so please email us at support@gallerycollection.com with your order and/or questions. You can also fax us at 201-641-7694. All prices will be quoted in US dollars.